FAQS
What currency are the prices do I see on the site?
All prices are in Mexican Peso.
Acabo de hacer un pedido, ¿cuándo se enviará?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 7-12 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at lentesolaresmm@gmail.com.
No me gusta mi pedido, ¿puedo devolverlo? ¿Y si hay algún problema?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
¿Puedo anular mi pedido?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
He introducido una dirección incorrecta, ¿qué hago ahora?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at Lensolaresmm@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
¿Cuánto tarda el envío?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-12 business days.
Tengo una pregunta que no ha sido respondida, ¿pueden ayudarme, por favor?
Absolutely! We are here to help you make your home beautiful! Please send us an email to lensesolaresmm@gmail.comand we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.